Unicommerce launches video-verification solution (VMS), UniCapture
- Sub Editor
- 4 hours ago
- 2 min read
Video-based verification automatically records and links timestamped videos with each order during packing & return inspections
Sellers now have visual, marketplace-acceptable evidence for every shipment and return
Unicommerce, India’s leading e-commerce enablement SaaS platform, today announced the launch of UniCapture, a video-based verification solution (VMS) designed to help D2C brands and e-commerce sellers automatically record and link short, timestamped videos to each order along with the order/transaction ID during packing and return inspections.
The solution is designed to help sellers in handling claims - replacing manual, inconsistent proofing with a seamless, automated process. Sellers no longer have to rely on system logs or assumptions; they now have visual, marketplace-acceptable evidence for every shipment and return.
In India, e-commerce disputes, especially over unverifiable returns, is a major challenge which creates friction between consumers and online sellers. The rapid growth of e-commerce has also seen an increase in return-related fraud, where fraudulent buyers misuse return policies by sending back incorrect, damaged, or counterfeit goods in place of genuine ones. This issue affects all ecosystem players including marketplaces, third-party sellers and D2C brands, creating a need to navigate a complex legal and regulatory landscape to resolve these disputes
With a video capture of each packing and return inspection, the brands and sellers have a ready, tech-tool to settle disputes in an evidence-based and time-efficient manner, thus reducing revenue leakage.
“We are committed to redefining operational efficiency for modern brands,” said Kapil Makhija, MD & CEO of Unicommerce. “UniCapture offers a new level of transparency in order fulfillment, enabling brands to build stronger customer trust. While brands are already seeing tangible benefits, from faster claim resolution to stronger marketplace trust, we are excited to continue supporting brands in delivering exceptional customer experiences while driving operational excellence.”
About Unicommerce
Unicommerce’s solutions serve all the key processes of an e-commerce business. Uniware simplifies the backend operations of e-commerce businesses, including inventory management, order processing across multiple channels, warehouse operations, and seamless handling of return inventory. Shipway, a full-stack logistics management platform, offers courier aggregation and shipping automation. Convertway is an AI-enabled marketing automation platform designed to boost conversions and sales.
Unicommerce serves 7100+ clients across India, Southeast Asia, and the Middle East. Some of its marquee clients include FabIndia, Lenskart, Timex, TCNS, Mamaearth, Sugar, Emami, Urban Company, Cello, Symphony, Healthkart, GNC, boAt, Portronics, TMRW, Mensa, Landmark Group and many more. Unicommerce’s flagship platform, Uniware, achieved an annualised transaction run rate of over 1 billion order items in Q3 FY25.
Unicommerce’s product suite is sector and size-agnostic and designed to meet the business needs of various types and sizes of retail and e-commerce enterprises, both online and offline. Incorporated in 2012, Unicommerce is ISO 27001 (standard for information security management system) & ISO 27701 (standard for data privacy controls) certified. It is listed on the National Stock Exchange of India Limited and BSE Limited.
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