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Experience Sony’s best-in-class customer service for cameras and lenses at the newly revamped Alpha


Sony India announces upgrade of its service centre in Thane to Alpha Camera Body repair centre to provide best-in-class customer service for camera body and lenses. With upgrade of this Alpha Service Center in Thane, Sony has now expanded its footprint across 25 cities in India including Delhi, Ghaziabad, Jaipur, Ludhiana, Chandigarh, Chennai, Coimbatore, Cochin, Trivandrum, Kozhikode, Hyderabad, Vijayawada, Mumbai, Ahmedabad, Pune, Nagpur, Indore, Kolkata, Guwahati, Bhubaneswar, Bangalore, Mangalore, Lucknow, Patna and Thane.

Vishal Mathur, National Head of Customer Service at Sony India, said, “We have always strived to deliver the best services to our customers and this has led us to widen our service network across India. This expansion for Alpha Camera body and lens repairs facilities is a testament to the brand’s continued dedication to customer satisfaction”.

Sony India now has the widest service network of after-sales support for Digital Imaging products with 8 service centres for lens repairs, 29 service centres for Alpha Camera Body repair across 25 cities, 40+ service centres which can offer basic services like CCD Imager cleaning and firmware updates and 220+ collection centres pan India.

Mukesh Srivastava, Head of Digital Imaging Business at Sony India, said, “By supporting and assisting partners in local markets, Sony aims to ensure customers receive exceptional service and satisfaction along with quicker and faster turnaround at all outlets across the country. The new service centres will offer customers a seamless experience across multiple touch-points to provide a consistent brand experience that surpasses expectations.”

The service centres are equipped with the necessary jigs and tools to deliver the best quality repair of Alpha camera body, Camera Lens, Professional Cameras and other digital imaging products like Digital Still Cameras and Camcorders. Customers can also avail of instant services for basic support like CCD Imager cleaning and getting the latest firmware update to enjoy the best performance from their products. The friendly customer care staff at these service centres will help customers register their in-warranty products on the Sony Alpha Community portal to enable them to avail free of cost additional one-year warranty on applicable products.

Sony India will soon roll out a free checkup camp at these service centres where customers can get CCD imager cleaning for a maximum of three products and get the latest software version updated.  

Alpha Service Centre Details:

About Sony Alpha Community

In an effort to build a robust Alpha community with a strong network of amateur and professional photographers on one platform, a special initiative has been undertaken by Sony India where users can now avail several benefits by simply registering their Alpha cameras, and lenses on the Alpha Community. Customers can also avail of attractive discounts on photo tours (50% discount on photo tours for their first trip and 25% discount for consecutive trips) and a chance to participate in photography/videography contests to win exciting prizes like cameras, lenses, professional camcorders and a lot more. The portal also has a ‘Support Tab’ where customers can get direct access to Sony’s rich knowledge base and download product manuals, troubleshooting guides, firmware updates and compatible software. They can access Sony’s advanced ASC (Authorised Service Center) locator which is customised for  Alpha users. Overall, the platform will be a one-stop destination to get all the latest updates, firmware updates, free service camps, workshops and new launches for Sony Alpha.

About Sony India Pvt. Ltd.

Sony India Private Limited (Sony India), a private limited company with its ultimate holding company as Sony Group Corporation, Japan, has established itself as a premium brand in various product categories including television, digital imaging, personal audio, home entertainment, gaming, car audio, and professional solutions. The company places a strong emphasis on customer satisfaction and maintains high standards in sales and services. Sony also prioritizes environmental sustainability, aiming to achieve a zero environmental footprint throughout the lifecycle of its products and business activities to contribute to a healthier and enriched life for all of humanity and future generations.

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